Privacy Policy

Privacy Policy: Alexanders Cigar Merchants is committed to protecting and respecting your privacy. The following policy outlines how we gather and use information from our customers, visitors, and guests. If you have any questions or concerns regarding this policy or if you would like to unsubscribe from receiving any communication, you may contact us at any time.

Maintaining your privacy is important to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this Policy. Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us.

What is the age restriction for the sale of tobacco products?

The law states that it is an offence to sell any tobacco products to a person under the age of 18 whether or not it is for their own use. A proof of id may be requested


Use of Contact Information: We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you decide at any time that you no longer wish to receive information or communications from us, you may opt out of any future contacts from us at any time. You can do this at any time by following the unsubscribe instructions provided in any of the communications or by contacting us via the email address or phone number given on our website.

How we collect information: During the order process and while creating an account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order. To process your order, we require you to supply us with your correct billing, shipping and contact information (email address and phone number). The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization.

Contact List:  When you request to be added to our brand contact list, we may ask you to provide personal information, such as your full name, address, date of birth, email address, telephone number and other information that you decide to provide us with, or that you decide to include in your profile.

Emails: If you have selected to receive our weekly email specials by supplying your email address, we will send you our exclusive weekly cigar deals special. If you choose to discontinue receipt of these specials, send a message to

Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Alexanders Cigar Merchants reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Cookies: Cookies are small files downloaded to your computer to track movements within web sites.  Cookies may enhance and personalize your online experience by helping you find the information you want. For example, we use cookies to remember your age verification throughout your shopping experience. We may use cookies to tell us whether you’ve visited us before or if you’re a new visitor, to enable you to use certain website features, and to monitor and maintain information about your use of our websites. Please note that this privacy policy covers the use of cookies by Alexanders Cigar Merchants only and does not cover the use of cookies by any third parties.

Orders:If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, driver’s license, email, or postal address).

Security: We are committed to protecting your private information. To help safeguard against unauthorized access to your personal information and to ensure that your information is used appropriately, we have put in place systems and procedures to secure the information we collect online.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read by others as the information is exchanged via the internet.

Additionally, it is important for you to protect against unauthorized access to your password and to your computer. If you use a shared computer, be sure to sign off and close all browsers when you are finished.

How to Contact Us:  If you have questions or comments about this Privacy Policy, or if you would like us to update information we have about you, please contact us by sending us an email after clicking on the Contact Us link on the footer of the page.

Alexanders Cigar Merchants
517 Toorak Road
Toorak VIC 3142 Australia

Trading Hours
Monday to Friday - 10.00am to 6.00pm
Saturday - 10.00am to 5.00pm